Applicability

This policy applies to all physical apparel and footwear purchased from commutewear.pro, including shirts, knit cardigans, blazers, pants, trousers, heels, loafers, and casual shoes. Digital products (if any, e.g., styling guides) are sent via email and not subject to shipping rules.

Shipping Destinations

  • We ship to all 50 U.S. states, including Alaska, Hawaii, and Puerto Rico.
  • International shipping (e.g., Canada, Europe, Asia) is not available at this time. Orders placed with non-U.S. addresses will be canceled, and a full refund will be processed within 2 business days of cancellation.

Processing Time

  • Orders are processed and shipped within 2–3 business days of purchase (excluding weekends, holidays, and peak seasons like back-to-school or holiday gifting).
  • During high-demand periods (e.g., Black Friday, pre-work season sales), processing may take 4–5 business days. We will email you with a tracking number and status update if there is a delay of more than 3 days — especially for time-sensitive orders (e.g., apparel for new jobs or work events).

Shipping Methods & Costs

We partner with USPS and UPS for reliable, secure delivery, with special packaging for delicate items (e.g., structured blazers, high heels) to prevent wrinkles, scuffs, or damage during transit. We offer two shipping options to fit your timeline:
Shipping Method Delivery Time Cost
Standard Shipping 3–5 business days Free for orders over $75; $5.99 for orders under $75
Expedited Shipping 1–2 business days $10.99 (no minimum order value)
Note: Delivery times are estimates — delays may occur due to weather, carrier volume, or remote locations (e.g., rural Alaska). Bulky items (e.g., blazer bundles, multiple shoe pairs) may have slight shipping surcharges, which will be reflected at checkout. We do not ship to PO boxes for expedited orders.

Shipping Confirmation & Tracking

  • Once your order ships, we will email you a tracking number (from USPS or UPS) and a direct link to monitor delivery status. This is especially helpful for time-sensitive orders, as you can track progress and plan for receipt.
  • Tracking information may take 24 hours to update in the carrier’s system — please allow this timeframe before contacting us about missing or inactive tracking links.

Address Changes & Cancellations

  • You may update your shipping address or cancel your order within 12 hours of purchase by emailing calix@commutewear.pro with your order number and new details (for address changes) or cancellation request.
  • After 12 hours, we cannot guarantee address changes or cancellations (as orders may already be packed or shipped). If a package is delivered to the original address, we are not responsible for rerouting, reshipping, or refunding the order.

Lost, Damaged, or Undelivered Orders

  • Lost/Undelivered: If your package is marked “delivered” but not received, first check with your local carrier office, neighbors, or building management (for apartments/condos). If confirmed lost, email us within 7 days of the expected delivery date — we will either resend the apparel/footwear or issue a full refund (your choice).
  • Damaged in Transit: If items arrive damaged (e.g., a wrinkled/bl torn blazer, scuffed heels, a shirt with a seam split), take clear photos of the package and damaged item, then email them to calix@commutewear.pro within 48 hours of delivery. For damaged apparel or footwear, we will send a replacement at no cost or issue a full refund — no return required for severely damaged items.

Contact Us

For shipping inquiries (tracking updates, delayed packages, damaged items), email calix@commutewear.pro. Our team prioritizes resolving shipping issues quickly to get your commute-ready apparel and footwear to you on time — whether you need it for work, meetings, or daily transit.