Overview

Commute Wear LLC’s refund and return policy lasts 25 days—a timeframe that lets you inspect apparel and footwear for fit, style, and quality while upholding hygiene and resale standards for clothing. If 25 days have passed since your purchase, we cannot offer a full refund or exchange.
To be eligible for a return, your item must be unused, unworn, and in its original condition—with all tags, labels, and packaging intact. Examples include:
  • Unwashed shirts, knit cardigans, or blazers with no signs of wear, stains, or alterations (e.g., unhemmed pants, unadjusted blazer sleeves).
  • Bottoms (wide-leg pants, straight-leg trousers) that retain their original shape, with no creases from wear or damage to seams.
  • Footwear (high heels, loafers, casual shoes) in unworn condition—no scuffs on soles, no creases in leather/fabric, and original shoe boxes intact.

Non-Refundable Items

  • Products that have been worn, washed, altered, or damaged after delivery (e.g., a laundered shirt, scuffed loafers, hemmed pants).
  • Gift cards for commutewear.pro purchases.
  • Final sale items (marked “Non-Returnable” on the product page, e.g., discounted blazer bundles, clearance footwear, or seasonal shirt styles).
To complete your return, you must provide a receipt or proof of purchase (e.g., order confirmation email, packing slip). Do not send products back to the manufacturer—all returns must be shipped to our Commute Wear LLC address.

Partial Refunds

Partial refunds are granted only in specific scenarios related to product condition:
  1. Apparel or footwear with obvious signs of use (e.g., a shirt with deodorant stains, shoes with minor scuffs, pants with creases from wear).
  2. Items not in original condition, damaged, or missing parts (e.g., a blazer missing a button, a shoe without its original dust bag) for reasons not due to our shipping error.
  3. Items returned more than 25 days after delivery.

Refund Process

  1. Receive & Inspect: Once we receive your returned item at our facility, we’ll send you an email to confirm receipt. Our team will inspect the apparel/footwear for eligibility within 3–5 business days.
  2. Notify Decision: We’ll email you to approve or reject your refund—rejections will include a clear explanation (e.g., “Shoes show signs of wear on soles”).
  3. Process Refund: If approved, your refund will be processed within 5–7 business days. A credit will automatically be applied to your original payment method (credit card, debit card, or digital wallet).

Late or Missing Refunds

If you haven’t received your refund after the processing period:
  1. First, check your bank account or payment app—financial institutions often take 3–5 extra days to post refunds.
  2. Contact your credit card company or bank to ask about pending transactions (refunds may show as “pending” before being fully posted).
  3. If issues persist, email us at calix@commutewear.pro with your order number, refund request date, and a screenshot of your payment statement (if available).

Sale Items

Only regular-priced apparel and footwear may be refunded. Sale items (e.g., discounted trousers, clearance heels, or limited-time blazer bundles marked “Final Sale”) cannot be refunded or exchanged.

Exchanges

We only replace items if they are defective or damaged (e.g., a shirt with a loose seam, a shoe with faulty stitching, a blazer with a torn lining) and the issue is not due to user error. To request an exchange for the same item (e.g., a different size of the same pants style):
  1. Email calix@commutewear.pro with your order number, clear photos of the defective/damaged part, and a brief description of the issue (e.g., “Blazer arrived with a broken button”).
  2. Ship the defective item to our return address:
     

    Commute Wear LLC

     

    417 W Ramona St

     

    Ventura, CA 93001-1657

     

    USA

Gifts

  • If the apparel/footwear was marked as a gift when purchased and shipped directly to you, you’ll receive a commutewear.pro gift credit for the item’s value once we process the return. A digital gift certificate will be emailed to you within 3 business days of receiving the returned item.
  • If the gift giver had the order shipped to themselves first (to hand-deliver later), we’ll send the refund to the gift giver’s original payment method. The gift giver will be notified of the return via email.

Shipping Returns

To return your item:
  1. Mail the product to our return address (listed above in the “Exchanges” section).
  2. You are responsible for covering return shipping costs. These costs are non-refundable—if your refund is approved, the cost of return shipping will be deducted from your refund amount.
  3. For delicate items (e.g., heels, structured blazers) or high-value pieces, we recommend using a trackable shipping service (e.g., USPS Priority Mail with tracking) or purchasing shipping insurance. Commute Wear LLC cannot guarantee we will receive items sent without tracking.

Need Help?

For questions about returns, refunds, or defective apparel/footwear, contact us at calix@commutewear.pro. Our team responds to all inquiries within 2 business days to help resolve issues—whether you need a size exchange for pants or a refund for a faulty shoe.